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PRACTICE PROCEDURES 2021

Medical settings remain a higher risk environment and continue to be subject to stricter control measures than other public facilities.

We are maintaining the use of social distancing, face masks and PPE for clinical staff. We need to minimise the risk of asymptomatic patients coming to the surgery when they might be contagious. This means current procedures for limiting the number of people in the surgery will remain unchanged. It is our duty to do all we can to keep both our patients and our staff safe whilst we deliver our care.

We request all patients visiting the surgery to wear face masks, to sanitise their hands and to adhere to social distancing measures.

We are grateful for your co-operation and support.

Please see our Covid vaccination programme update here   01.07.21

Welcome to Bentley Village Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

eConsult

eConsult

Global Shortage of Blood Bottles

The NHS is currently responding to a global shortage of blood bottles used to collect blood samples. We have been asked to implement measures as part of a national coordinated response. If you are invited to an annual review this may take place without us taking bloods.

The latest information we have from NHS England is that the shortage is expected to last for "some time". We are expecting this to mean at least a few months. We will keep you updated.

Please be assured urgent bloods and high risk drug monitoring will continue.

We understand the impacts of this shortage may cause some anxiety and frustration. This is a global problem, outside of our control, which will affect the whole of the NHS.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Access

The practice provides good access for disabled patients. If you are disabled or have any special requirements, please do not hesitate to indicate this to us.   

Patient Participation Group

Would you be interested in finding out more about the Patient Participation Group? If so, please see below in Further Information 

Friends and Family Test

The friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice. Your feedback gives a very real and recent picture of what you think.

As a patient registered with the practice you can give feedback after each and every contact if you want to. As a carer or relative you can also give feedback.

You can choose to comment every time, sometimes or not at all.

To complete the Friends and Family Test online, click the blue button

(Site updated 16/09/2021)
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