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 UPDATED FAQ's

When will I be notified who my new GP practice is?

There are still approximately 600 patients who have not responded to the letter and the two text messages to inform the CCG of their preferences for a new GP practice.   The CCG will be allocating these patients to a practice this week. 

The CCG then needs to carry out the following process before communicating with patients

  1. Double check all patients are within the receiving practice boundary area
  2. Confirm with all receiving practices the number of patients they will be taking
  3. Send letters to patients to inform them of their new GP practice  

Patients should expect to receive their letter by the end of February 2022.

Please refrain from phoning the practice to ask as they will not have the details as the process is being supported by the CCG. 

We felt it was extremely important to allow patients to choose where they would like to be registered in the future.  However, by doing so this process has proved more complex and time consuming than anticipated.   The area that patients are registered within covers a large geographical area reaching into Surrey and also the south east of Hampshire such as Bordon. 

The CCG has to ensure these areas are also fully aware of the situation and the potential impact on their responsible GP practices as this team working on Bentley Village Practice is solely responsible for GP practices within the North and Mid area of Hampshire.

Thank you for your continued understanding and patience at this difficult time.

URGENT: BLOCKED SURGERY TELEPHONE LINES- PLEASE DO NOT CALL REGARDING TEXT MESSAGES 11TH AND 12TH JANUARY:

Please be assured these are from us- apologies to those who have received a message without the textback number at the bottom. At the end of the message there should be a mobile number- that is the reply number.  We have had several hundred responses so the problem may be due to different types of phone.  Please DO NOT CALL THE SURGERY- this is not urgent and your preference can be emailed, hand written or a facebook message sent to let us know your choice.  We have several weeks to get this information.

FAQ's Re Practice closure and new practice allocations : Bentley VIllage FAQs

10th January 2022: IMPORTANT Dispensary update: see link here, news page or 

Coronavirus vaccination update: 17th December 21

 

IMPORTANT NEWS FROM A31 PRIMARY CARE NETWORK

(Boundaries Surgery, Bentley Village Surgery, Chawton Park Surgery, The Wilson Practice)

 

You will have seen in the news recently that Covid cases are rising rapidly and the Prime Minister has set a very challenging target to offer all eligible adults a Covid booster by 31st December. This includes all those aged 18 years and over who had their second vaccination on or before 8th October (12 weeks). For the North Hampshire area this is over 120,000 vaccinations! For us here in the A31 PCN (Primary Care Network), this is 11,800 people by 31 December 2021.

Having the booster is really important to maximise protection against the new Omicron variant. All NHS services, including local GP services, are now asked to urgently support increasing Covid booster delivery in the coming weeks.

This is a huge ask and we will do our utmost to protect as many people as possible with a booster vaccination in this very short time frame. Our plan is to increase the number of booster appointments available to three times that currently on offer.

GPs continue to work together across North Hampshire and we currently have the site at Jameson House in Chineham. Additionally, we now have new sites at the Hampshire Court Hotel in Chineham, Gillies Health Centre, Basingstoke & Whitewater Health in Hartley Witney. We are further supporting this effort by opening additional satellite clinics in Alton at The Wilson Practice and Chawton Park Surgery. The number of appointments we will be offering will not cover the 11,800 required so most boosters will still need to be undertaken at sites other than Alton. If you already have an appointment booked for your covid booster, it is really important that you keep that appointment.

Where and when these clinics are held will be driven by availability of workforce and vaccine supply. More details of all the clinic sites and how to book an appointment will follow shortly when arrangements are confirmed.

In order to release staff time to vaccinate, we will stop all routine work with immediate effect and redeploy some of our staff to deliver additional vaccinations. We will continue to prioritise people with urgent care needs or symptoms suggestive of cancer on a day-to-day basis. All our other available capacity will be refocused on Covid vaccinations. Please only contact your surgery if your needs are urgent.

Information on whether symptoms need urgent help can be found at https://111.nhs.uk

If you have an existing booking with your surgery, please do not cancel the appointment, it is our intention to still see those patients already booked in. Many of the appointments already booked are for flu immunisation. It is still really important to get you flu jab if you are eligible and as yet have not received it.

We will continue to keep the e-consult system open. However, after it has been reviewed by a clinician you may be asked to contact the practice again in the New Year.

Please do not telephone your surgery unless you have an urgent care need. We will invite all eligible patients to book a Covid booster appointment as soon as clinic arrangements are confirmed.

We thank you for your patience and support during this incredibly challenging time.

7th DECEMBER 2021

Surgery Closure: Information

 

Bentley Village Surgery: important patient message 

 

 

All patients registered at Bentley Village will be receiving a letter this week, regarding the future of the practice. 

Very sadly, the letter to patients from the CCG informs all patients that the practice will not be able to remain open after March 2022. This is because – despite trying all possible options – no new GP partners have been recruited to take over the running of the practice after that point. 

Please be assured that nobody needs to do anything at this stage. The Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG) will manage this process and ensure that everyone is registered at a new practice. The letter we have sent out this week asks all patients to express their preference for where they want to be registered, next spring. 

We have prepared a Question and Answer document, which can be found here. Qs & As

 

Our partners have also posted a personal message to all patients, which can be found here. Letter from Partners

 

There will also be chances for you to find out more, and ask questions, at a series of events next week: 

 

13 December, 11am - noon: 

You can join an online Zoom session at this link. 

Meeting ID: 842 2535 6412 

Passcode: 271102 

 

14 December, 7pm: 

An open meeting organised by our Patient Participation Group, at Bentley Memorial Hall. CANCELLED-

 

16 December, 4-5pm: 

You can join an online Zoom session at this link. 

Meeting ID: 857 4437 9592 

Passcode: 031354 

Positive News.....

From Monday 6th December we have the support of a fantastic Paramedic who will be assisting with our triage on Mondays and Fridays.  This support is paramount over the coming winter months enabling us to continue to provide a quality care service to our patients.

From Tuesday 4th January we will be opening the dispensary for Tuesdays moving forwards.  We will remain closed in the dispensary on Wednesdays for the time being.  Please see the Opening hours tab for full opening hours.

Thank you

Please may I take this opportunity, as Practice Manager, to thank you for your support for the surgery and our staff during these difficult few months.  Whilst we have had an increase in our complaints due to the current situation, we have also been so touched by the support and kind words we have received that really do brighten the difficult days.  I would also like to thank the fantastic PPG (Patient Participation Group) who have supported us all over the last few weeks and indeed years, manning our flu clinics and offering advice from the receiving end of the service.  

16/11/2021 Update

ROUTINE APPOINTMENTS:

We are currently running at 3 weeks for routine booked appointments.  All on the day appointments are triaged via the telephone by a clinician.  If a face to face is required- you will be advised to come down.

Flu Vaccines:

Please call if you are either 65+ or in an at risk group.  Our next Flu clinic is on Saturday 3rd November.

Prescriptions/Dispensary- Christmas opening hours with effect from week commencing 22nd November 2021-10th January 2022 

Monday am:   9am -12:30pm                                                                                                                             

pm:   15:30pm -18:00pm

Tuesday:            CLOSED

Wednesday:      CLOSED

Thursday  am:     9am -12:30pm

                   pm:    15:30pm -18:00pm

Friday am:     9am -12:30pm        

            pm:    15:30pm -18:00pm

 

Use the NHS App to:

  • get your NHS COVID Pass – view and share your COVID Pass for places in England that have chosen to use this service and travel abroad
  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
  • view your health record - securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning
  • view your NHS number - find out what your NHS number is

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

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